THE LEGAL BITS…

We’re Fashion Brands Collective Limited (company number 11788073), a company registered in England and Wales. Our HQ is at 1 Fishwick Park, Mercer St, Preston, PR1 4LQ, United Kingdom.

When you shop with us (or access our services, apps and websites (our “Websites”), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!

We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.


ABOUT YOU


To shop with us, you need to:
  • be at least 16 years old; 
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.


PLACING AN ORDER


When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.


PRICES AND PRODUCT DESCRIPTIONS


There’s a lot going on here at The Official Face Mask and from time to time we may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.


DELIVERY


Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. 

We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

Check out our Delivery page for more info, or get in touch with Customer Care if you have any issues or questions.


RETURNS AND REFUNDS

Check out our returns and refunds policy here

Hygiene and your and all of our customers’ safety is super important, which makes this product a non returnable item. 

None of this affects your statutory rights.


PROMO CODES


From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout! 

More info on Promo Codes and the rules on how to use them can be found on our Customer Care pages here – but here are some key things to remember:

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

Unless we tell you otherwise, Promo Codes can’t be used to buy The Official Face Mask Gift Vouchers.

If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you. 

We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code. 


GIFT VOUCHERS


If you’re the lucky recipient of an The Official Face Mask Gift Voucher head over to our Help pages to find out how and when they can be used. A few points to bear in mind:

Gift Vouchers can’t be used to buy The Official Face Mask Gift Vouchers.

If you’re being super generous and buying someone else a The Official Face Mask Gift Voucher, please make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.

Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!

Gift vouchers will expire 1 years from the date of receipt.


YOUR INFORMATION


Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service.

At The Official Face Mask, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used. 


THINGS YOU SHOULDN’T DO…


We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal The Official Face Mask customers the best service, so we take them really seriously. The Official Face Mask will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities. 

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping'). 

Troublemakers take note: you agree to indemnify, defend and hold harmless The Official Face Mask, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.


INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT


The Official Face Mask owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the The Official Face Mask logo or any The Official Face Mask brand or trade mark (or any marks which are colourably similar) without our express permission.


LINKING TO THIS WEBSITE


It’s fine for you to link to THEOFFICIALFACEMASK.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation. 

Please don’t link in a way that suggests any form of approval or endorsement by The Official Face Mask where none exists. 

Our Website must not be framed on any other site without our permission.


COMPLAINTS OR NEED TO SPEAK TO US?


Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
  • Email: here
  • Post: The Official Face Mask, 1 Fishwick Park, Mercer St, Preston, PR1 4LQ, United Kingdom.

LEGAL STUFF


We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.


USER GENERATED CONTENT


Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.

By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #THEOFFICIALFACEMASK) you agree:
  • we can use your handle and the content (the “Content”) on THEOFFICIALFACEMASK.com and/or on any of The Official Face Mask’ social media platforms (including but not limited to Instagram, Facebook and Twitter).
  • we can edit, crop, adapt, enhance or modify the Content (but The Official Face Mask will not treat you in a derogatory manner).
You promise that you:
  • have the permission of everyone in the Content;
  • have the right to grant The Official Face Mask the above rights; and
  • are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.