We’ll always keep your data safe and secure.
So you’re clued up, here’s why we need it and how we use it.

1. THE GOOD STUFF
We will only use your data to up your experience.
2. LOCKED DOWN
We’ll protect your data like it’s our own.
3. STRAIGHT TALKING
We’ll always talk your language and have your back – no nonsense, no surprises.
4. NO SPAM
You decide what and how you hear from us.
5. JUST THE ESSENTIALS
Your info won’t just hang about – if we don’t need it, we’ll delete it.



PROTECTING YOUR PRIVACY


At The Official Face Mask, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Official Face Mask team members are customers themselves, of both The Official Face Mask and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, just contact us.

For all our services, the data controller — the company that’s responsible for your privacy— is Fashion Brands Collective Limited. 


HOW WE USE YOUR INFORMATION


We use your information in a number of different ways — what we do depends on the information. The below sets this out in detail, showing what we do, and why we do it.


YOUR NAME AND CONTACT DETAILS


Deliver your purchases to you
We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)

Send you service messages by text, e-mail or through our app, such as order updates
We’ve got to do this to perform our contract with you (so you can tell when your order is coming)

Sending you information by email, SMS, or post, about our new products and services
To keep you up to date. We only send this with your permission

Fraud prevention and detection
To prevent and detect fraud against either you or The Official Face Mask – unfortunate, but absolutely essential

Showing you TheOfficialFaceMask.com adverts as your browse the web
So you can see our latest products and deals

Finding out what you, and other customers, like
To ensure we are giving you what you want, and to stay ahead of the competition

 

YOUR PAYMENT INFORMATION


This means your card’s security/CVV code, don’t worry, we don’t keep them.

Take payment, and give refunds
We’ve got to do this to perform our contract with you — we’re not giving all our stuff away!

Fraud prevention and detection
To prevent and detect fraud against either you or The Official Face Mask – unfortunate, but absolutely essentiaL. 


YOUR CONTACT HISTORY WITH US


What you’ve said to us — for example, over the phone, on instant chat, or on social media.

Provide customer service and support
We’ve got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff
So that, when you contact us, you get the best possible customer service


PURCHASE HISTORY


What you’ve bought.

Sell you things
We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns
We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like
To ensure we are giving you what you want, and to stay ahead of the competition


INFORMATION ABOUT YOUR PHONE OR LAPTOP, AND HOW YOU USE OUR WEBSITE AND APP


Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

Improve our website and set default options for you (such as language and currency)
To give you the best possible shopping experience

Protect our website
To prevent and detect fraud against either you or The Official Face Mask – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data


INFORMATION FROM ACCOUNTS YOU LINK TO US


What we do if you link your Twitter or Facebook accounts to us

To enable you to log into our website simply and easily without having to create a specific account
To make it easier for you to use TheOfficialFaceMask.com and purchase those items you want!

To provide product recommendations
So you can quickly spot things which take your fancy


YOUR RESPONSES TO SURVEYS, COMPETITIONS AND PROMOTIONS


How we use your responses to surveys, competitions and promotions

Run the survey, competition or promotion
We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.


SHARING YOUR INFORMATION


We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

Companies in the Fashion Brands Collective group, as sometimes different bits of our group are responsible for different activities.

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Companies approved by you, such as social media sites (if you choose to link your accounts to us).

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.


MARKETING MESSAGES


If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from TheOfficialFaceMask.com
You can stop receiving marketing messages from us at any time.

You can do this:

Through your account settings

By clicking on the ‘unsubscribe’ link in any email

By contacting our Customer Care team 

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as The Official Face Mask comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at The Official Face Mask).


SEEING ADVERTS FOR THEOFFICIALMASK.COM ONLINE


We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target The Official Face Mask banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of The Official Face Mask (for example, your The Official Face Mask search history, and the content you read on The Official Face Mask) or on The Official Face Mask banners or ads you have previously clicked on.


YOUR INFORMATION AND COUNTRIES OUTSIDE EUROPE


The Official Face Mask is a global business with operations inside and outside of the United Kingdom and we use suppliers and fulfilment centres located across the world. Some of these locations will not offer the same level of protection for your personal data as the UK, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information. 


KEEPING YOUR INFORMATION


We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.


YOUR RIGHTS


You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used (like this notice!)

The right to access the personal information we hold about you

The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time

The right to request that we transfer or port elements of your data either to you or another service provider

The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.


CHANGES TO HOW WE PROTECT YOUR PRIVACY


We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the The Official Face Mask website or by some other means of contact such as email, so that you are able to review the changes before you continue to use The Official Face Mask.


COOKIES


We use cookies on our website. For more information on cookies, please see our cookie notice.


HOW TO CONTACT US


We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

Have any questions or feedback about this notice

Would like us to stop using your information

Want to exercise any of your rights as set out above, or have a complaint, please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 

You can contact our privacy team through Customer Care via the The Official Face Mask website. Or if you’d like to, you can write to us at:

Fashion Brands Collective Ltd
1 Fishwick Park
Mercer St
Preston
PR1 4LQ